Terms and Conditions

Welcome to “STOLLAS MUSIC”. www.stollas.com is the online store of the Greek company " MOUSIKOS KOSMOS MON. IKE" with the distinctive title “STOLLAS MUSIC”, which is located in the city of Patras, Greece ( VAT No: EL800569927). Before entering our online store and browse our website, we invite you to consult the following terms and conditions which apply specifically for the use of our website www.stollas.com. Once visiting or making purchases through our online store , you automatically accept unconditionally the conditions below. Please read them carefully. Please note that “STOLLAS MUSIC” reserves the right to unilaterally amend or update the following terms and conditions of transactions. The same terms & Conditions apply for Telephone Orders & email Orders.


Creating an account

Before making a transaction through our online store, you will need to create an account and enter your personal data, such as your full name, delivery address , phone number , your email address, etc. The registration process is only once.


Privacy and confidentiality of transactions

All information related to your personal information and transactions are secure and confidential.

Confidentiality is obvious. The same basic principles apply to traditional trade, apply also in the case of e-commerce. All information transmitted by the user / client of our website is confidential and “STOLLAS MUSIC” has taken all the necessary actions to use them only when necessary in the context of service.

Only authorized employees have access to the information of your transaction and only when necessary, e.g. for the processing of your applications.

STOLLAS MUSIC” does not disclose customer information and transaction info, unless we receive written authorization from you or by the court or other public authority. If “STOLLAS MUSIC” uses third parties to support its systems, we ensure the guarantee of confidentiality.

For serving you best, this website uses Cookies

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

How do we use cookies?

We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve your experience on the site. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer.

 

Third party cookies

Throughout our website, we have integrated social media share buttons from third party websites such as Facebook and Twitter. Pages with this embedded content may present cookies from these websites over which Severn Trent Water has no control. You should check the relevant third party website for more information about how these cookies are controlled.


Jurisdiction and Applicable Law

Any dispute, disagreement or claim arising from the operation of the company's online store, is governed by the Greek law and competent to solve it will be the Courts of Patras, Greece.


Product Information

STOLLAS MUSIC” commits to the completeness and accuracy of the information given on the website www.stollas.com, both for the existence of the essential features described of each available product, and for the accuracy of data as provided by the online store of “STOLLAS MUSIC” , subject to any technical or typographical errors that may have escaped or have occurred unintentionally or due to any downtime of the site on grounds of force majeure.

The pictures of the products shown in this website are only indicative and may not in any circumstances act binding on the company “STOLLAS MUSIC”.


Product Availability

When your order is received, the CUSTOMER SERVICE DEPARTMENT will notify you via e-mail or phone for the current availability of the desired products. In case you do not agree with the delivery time, you should notify us via e-mail whether you wish your order to remain active or not. If the terms and conditions of your order do not satisfy you, you have the right to cancel your order.


Order Cancellation

The cancellation of an order may occur in the following cases: Prior to completion of your order during the online ordering process you can remove the quantities of products from your cart by clicking the “remove” button. If your order has been completed online, but has not yet been shipped you can call us on +30 2610 435400 or send us an email to infosales@stollas.com indicating in both cases your order number and our customer service department will cancel your order.

In case you wish to cancel your order, but it has already been shipped, please note that the shipping costs and return shipping costs are not covered by “STOLLAS MUSIC”. In this case, after you receive the goods and you've already notified our customer service department about the cancellation of your order either by email or by phone, the goods will be returned to our company. Returned products must be in perfect condition and in their original packaging.


Right of Return

Purchasing from our eshop, you can return a purchased product and we will refund you, if the item is in perfect condition and in its original packaging with full content ( parts , instructions, etc. ) , within 14 days of receipt . Please note that the return shipping costs are not covered by “STOLLAS MUSIC”. Please be advised that in case of return, you should notify us in writing before your return a product via email at infosales@stollas.com or by fax at +30 2610 435440. In each case the return is under the responsibility of the customer. In case of theft / loss or damage due to transportation services, “STOLLAS MUSIC” bears no responsibility.

Any product that has been damaged or whose packaging has been damaged, will not receive compensation. If the product is returned incomplete or damaged, a price reduction will be applied in accordance with the diagnosis to be made by the competent department of our company.

We do not accept returns on the following products: books, tubes, woofers and woodwind instruments. Also if the product is found to be unsealed, and whether the product is a custom order, personalized according to the preferences of the consumer, or pre-ordered product that was not on a "STOLLAS MUSIC" scheduled purchase from its vendors.


Warranty

The product warranty is the one provided by the manufacturer of each product. Exceptions are the electronic products that will be covered by our company’s 24-month warranty from the date of purchase and only if they are registered through our website. You can register your product here.


Payment

Under current tax instructions, vouchers worth over 500 € ( including VAT ) to individuals ( Retail voucher) and vouchers worth over 3.000 € ( including VAT ) for professionals / businesses ( Sales Invoice ) should be paid ONLY to the following ways:


• Bank Transfer
• Credit/Debit Card

Payment Through Credit/Debit Card:

Payment Through Credit/Debit Card: The online shop of “STOLLAS MUSIC” accepts all major credit cards: Visa, MasterCard, Visa Electron, Maestro. Your transactions in our web store are protected by the highest security online systems . For purchases with your credit card, please follow the instructions as given in our e- shop. You will be prompted to enter the name of the cardholder, the number of the credit/debit card and the card’s expiration date as well as the 3 digit number (CVV) printed on the back of your credit/debit card. If you choose to pay by credit/debit card, you must be present at the delivery of your order with your ID or passport. In this case ( ie . Paying by credit card), please be advised that the purchase goods won’t be delivered to any third person who shows your ID or passport.

Installments: You can take advantage of up to 6 installments by using your credit/debit card, in that case your interest is 4%.

Payment Upon receipt Of Your Order (at delivery):

You can pay for your order the moment you receive it directly to our associated ACS COURIER partner. This method of payment applies only for Greece and shipping only via ACS COURIER.Please be aware that the charge for cash on delivery is €2.50.

Receipt And Payment Of Your Order To The Nearest “STOLLAS MUSIC” Store:

In the final stage of checkout, you can select as shipping method the "Collection from store ". Then select from the list of our stores, the one that is nearest to you. If your order is placed until 12:00 and products are immediately available, then within 3 working days will be in the store you have chosen. The company's stores are located in Athens, Patras, Thessaloniki and Larissa. The addresses of our stores are:

Athens store: 28th Alexandras Av. & Notara Str., 10682, Athens, Greece, Tel: +30 210 8813648

Thessaloniki store: 26th October Str. 90, 54627, Thessaloniki, Greece, Tel: +30 2310 500458

Patras store: 155 N.N.R. Patras-Athens, 26442, Patras, Greece, Tel: +30 2610 435400


The payment of your order will be made at the selected store, where you will collect the goods you have ordered. If you choose to pay for your order via credit/debit card, please be informed that the charge of the credit/debit card will be made in the store. If necessary, you should have with you your credit/debit card and your ID (or passport) in case you wish to pay via credit/debit card at our stores.

Payment Via Bank Transfer:

You can prepay your order in one of the following bank accounts of our company:

BANK IBAN BIC CODE
ALPHA BANK  GR 2001405300530002320007513        CRBAGRAA       
EUROBANK GR 5802600150000710200956127 ERBKGRAA
PIRAEUS BANK     GR 9001725150005515071373213 PIRBGRAA
NATIONAL BANK OF GREECE GR 4301107850000078500969700 CRBAGRAA



After making the bank transfer please send us a copy of the payment by fax on +30 2610 435440 or by email at infosales@stollas.com indicating your order number so your payment can be easily and quickly identified. Upon reception of the payment copy, we will proceed to dispatch your order.


Transport Method

Via ACS COURIER:

If you choose as shipping method “ACS COURIER”, you will receive your order within 1-3 working days to the address you have provided (excluding remote areas according to ACS COURIER). All orders entered by 13:00 will be processed on the same business day . If the value of your order exceeds 199,00 € then will be sent at no charge , and if it is less than 199,00 € the transport costs are 2,50€ for small objects and 7,50 € for larger objects. In any case the transport cost of your order is shown automatically when you place the order in our website.

Remote areas as shown in the site of ACS COURIER (www.acscourier.gr) are excluded from the above offer. In case you are in a remote area , then your order will be sent to the nearest branch of ACS COURIER (central and not hard to access) and then you can collect it from there.

Note that via ACS COURIER we cannot send bulky items , such as classical / electric / stage pianos , drum basses and electronic / acoustic drums etc. Shipping via ACS COURIER applies only for Greece.

Via Transport Company:

Our company collaborates with transportation agencies which can deliver your order within 1-3 working days from the date of dispatch.

If the value of your order exceeds 199,00 € then will be sent at no charge and if it is less than 199,00 € the transport costs start from 2,50 €. This offer is for deliveries all over Greece.

Note: For classical pianos deliveries, the transport costs are calculated after communicating with the customer service department of our company.

Pickup From One Of “STOLLAS MUSIC” Stores:

You can pick up your order from the nearest branch of our company to you, at no charge.

 

  • Athens store: 28th Alexandras Av. & Notara Str., 10682, Athens, Greece, Tel: +30 210 8813648
    Open every day from 09:00-17:00 & Saturdays 09:00-14:30

  • Thessaloniki store: 26th October Str. 90, 54627, Thessaloniki, Greece, Tel: +30 2310 500458
    Open Monday-Wednesday-Saturday 09:00-14:30 / Tuesday-Thursday-Friday 09:00-14:00 & 17:30-20:30

  • Patras store: 155 N.N.R. Patras-Athens, 26442, Patras, Greece, Tel: +30 2610 435400
    Open Monday-Wednesday-Saturday 09:00-15:00 / Tuesday-Thursday-Friday 09:00-14:30 & 17:30-21:00

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